Utility customer experience benchmark
Assess your customer experience “maturity” and learn how you compare to other utilities
Assess your customer experience “maturity” and learn how you compare to other utilities
Prevent power outages by predicting asset failures weeks in advance
Customer 4.0 is where empowered and outcome-focused customers are at the centre of their own universe
We believe the customer relationship is a utility’s most valuable asset, but the world is changing. Rapidly. Driven by the relentless advancement of technology and accelerated by the incredible disruptive force of COVID-19, customer experience is undergoing a digital revolution.
Customer expectations, behaviours, and needs are changing and will continue to evolve. At the same time, with the rise of digitisation, automation and machine learning, technology continues to provide new capabilities.
We help utilities create brilliant customer experiences by defining digital strategies and guiding the implementation of comprehensive customer solutions. We provide utilities with the capability to overcome current challenges and prepare to make the most of future opportunities.
Creating brilliant customer experiences and providing meaningful engagement requires a deep understanding of customer needs, effectively implementing digital solutions and making the right process and organisational changes. To help, we work with utilities to:
We’re a team of utility operations and technology experts who know how to solve industry challenges. We’re pragmatists dedicated to achieving results. We work alongside you as colleagues and partners, collaborating in a way that works with your culture to deliver the outcomes and benefits you need.
