Empowered consumers

Sara Urasini, Head of Wearables Design at PA's Dublin studio, uses her design expertise to create wearable devices that monitor health conditions, enhance athletes’ performance and improve augmented reality (AR) experiences.

The Energy Market Reform Taskforce recommends key reform drivers and actionable recommendations for companies, regulators, and the government in a series of reports on customer support, resilience, and decarbonisation in the UK energy sector.

We worked with ADT and Google to design a new home security solution that leverages AI and Machine Learning

Daniela Aguilera, of our Human Insights team in London, creates safe inclusive environments for research participants and open spaces where innovation can thrive.

We worked with Rentokil Initial to drive improvements to create operational efficiencies and automate processes to improve customer experience and reduce costs.

PA Consulting consumer and manufacturing expert Tom Day is featured in a Harvard Business Review roundup on business development at professional services firms.

We worked with Bankomat to enable them to bring vital cash-in-transit services in house for the first time in over a decade.

Too often digital public services in Sweden are failing their users. Lack of standardisation and time consuming and complicated processes are holding businesses and citizens back. The good news, as PA’s digital experts Anders Persson and Tomas Källberg explain, is that there are obvious solutions if government will just embrace them.

Our research identifies the component parts of a new engine for better growth, built from survey findings from over 7,000 US consumers – ranking 320 brands across more than 30 industries.

Telephone scams are a growing problem and the UK is bringing in new rules to make banks responsible for compensating victims of fraud. Caroline Wayman, financial expert at PA and former regulator, explains how the new approach will protect customers and build confidence in the sector.