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Financial services

Everyone depends on financial services. We rely on banks for homes, insurers to protect valued possessions, and pension providers to safeguard our futures. This plays a crucial role in everyday lives, throughout a lifetime.

For organisations profit and success will come to those who build around both the communities they operate in and the world.

Empowered by technology and innovative thought, insurers, banks and asset managers must move forward by fully understanding their role in the global ecosystem.

How will your organisation embrace the interdependencies of tomorrow?

Consumer duty: seizing the opportunity

Featured insight

Report

Financial services can change the world

Our research reveals what consumers want when it comes to sustainable finance, and the three areas of focus for financial services firms to truly help people live more sustainably.
Report

PA Perspectives on Nordic Financial Services

PA Perspectives on Nordic Financial Services is our long-running series on the challenges and opportunities facing financial institutions in Denmark, Norway and Sweden. Explore our expert insights into the latest developments and trends based on original research, our experience in the industry and interviews with key business leaders.
Spotlight

Consumer duty

Financial Conduct Authority’s upcoming introduction of the new consumer duty for financial services businesses is the biggest change in conduct regulation for more than a decade. It has the potential to be a major catalyst for positive change for both the industry and consumers and should create the impetus for companies to move to the kind of customer-centricity they have long aspired to and better affirm the sector’s role in society.

Sub-sectors

Banking

As banking models and consumer demands shift, we find ways to maintain trust, reduce complexity, and put customer benefits over company profits.

Insurance

Find ways to innovate and transform to meet and overcome today’s challenges, and to seize tomorrow’s opportunities.

Expert views

Consumer Duty presents an opportunity to drive genuine customer-centricity and improve the trust and confidence of customers and the wider public."

Caroline Wayman Financial services regulation
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So how can leaders make the most of opportunity to be a force for good? We believe it comes down to balance. Nine in ten financial services leaders told us that the best leadership comes from being both compassionate and commercially savvy."

Gavin Neilson Financial services
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The financial services sector has a pivotal role to play in driving the world in a more sustainable direction."

Susanne Gildberg Financial services
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