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Business design

We work with you to design your organisation so that it performs at its best, now and for the long term.

Our designs don't just work on paper, but in practice too. Our impeccable record on implementation, with some of the world's leading companies, proves it.

We get all the elements of your business working brilliantly together so that your organisation is ready to meet its biggest challenges.

We combine business design expertise and innovative thinking with a strong practical focus.

Here’s what we can do:

  • Help you make sense of how your market is changing
    And work out how your strategic and business operations need to change in response
  • Bring together all the elements of your business in a seamless design
    How you serve your customers, how you organise and operate, how you use technology and how you make money
  • Work with you to realise your plans
    We'll make sure the improvements are embedded deep in your business so they have lasting impact.


Customer 4.0

Latest insights
and client stories

PA opinion

  • Circular EconomyWhat is the circular economy and how can it add value to your business? We believe that circular economy will be a disruptive force, and that businesses need to understand the opportunities and threats it presents. Companies need to rethink, and transform, and they need to do that now before they get left behind. 23/03/2017
  • What's the value of digital transformation for private equity? Digital is everywhere. It's pervasive across all sales channels and industries and is a key way to create value within the investment horizons of most private equity investors. 20/03/2017
  • The customer-led revolution: Responding to Customer 4.0Proliferating choice and hyper-connectivity mean customers are more empowered than ever. Technology and generational dynamics have changed the way people connect and relate, placing customers at the centre of their own universe 28/02/2017
  • Are you ready for the Customer 4.0 revolution?As customers today – be that consumer, citizen, business-person, or patient - we're more empowered than ever before, enabled by proliferating choice and hyper-connectivity. We're also increasingly focused on end-outcomes rather than just features, brand, and even experiences. Organisations who fail to recognise this fundamental shift risk a rapid decline in relevance and value to their customers. Welcome to the world of Customer 4.0. 02/03/2017
  • Ensuring your business continuity spend provides effective, company-wide resilience during times of disruptionThe average investment in business continuity management (BCM) now stands at six per cent of an organisation's annual IT budget. 16/09/2016
  • Building implementation expertisePA helps companies around the world to develop their in-house capacity and capability to manage projects, programmes and portfolios. 20/11/2015

Client story

PA in the media


Find out more about our work in business design.

Contact the business design team

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