Good IT makes a real difference to the quality of students’ and staff experience at university. It’s something that needs to be right. The University of Brighton asked us to help them shape their strategic plan for providing those services building from their new strategic plan ‘Practical Wisdom’.
The scope of IT services includes classroom and research systems as well as business systems and general-purpose IT. We worked collaboratively with more than 50 people across the University’s five campuses including a wide range of stakeholders: students, researchers, academic and professional services staff. That helped us understand what they wanted from IT, both now and in the future, and to build a strategic plan to deliver these services.
The new IT strategic plan has ‘Practical Wisdom’ at its core. The plan identified the need for a single IT governance structure and one IT function for the whole institution collaborating to deliver consistent and joined-up services that are complementary. This set-up allows the University to provide robust and integrated IT services that support learning and research, manage IT investment, control costs and communicate clearly about what’s available.
We used Agile techniques to run the project to maximise client involvement, get to the key issues early and focus on what really mattered to the client. The future IT services we defined together will be key to enhancing the University’s reputation as a leading provider of applied learning. It will help them attract the students and staff they need to thrive in future.