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Norwegian local and regional authorities: Transforming public services using a bespoke benchmark to prioritise digital projects

Across Norway, local and regional authorities are embarking on a digital journey to improve the quality and efficiency of public services. To focus their digitisation efforts, they need to understand their strengths and weaknesses in terms of digital capability. We developed a bespoke benchmarking model to provide that insight. Clients tell us the benchmark is the most thorough analysis of the digital status of the local government sector in Norway.

We’ve applied the model for over 80 authorities and their cooperatives, helping them establish a baseline for digitisation, measure digital maturity across all services and prioritise digitisation projects. With the help of the model, authorities can benchmark themselves against other authorities of a similar size. The benchmarking model covers the full range of public services, and evaluates cost and quality.

We carry out the benchmark in six weeks and produce a detailed report for the authority. That provides an overview of their strengths and weaknesses by service area and gives clear recommendations for a digital strategy, with a list of priority initiatives. We also provide a concise summary for each leadership team.

Our detailed and reliable evaluation of IT costs and digital maturity in areas like health, education and planning give each authority a sound basis for developing a focused and coherent digital strategy. They can set about digitising services, confident those services will be better and more cost-efficient.

PA Consulting Group in Norway

Grete Kvernland-Berg

Grete Kvernland-Berg

Country head and government expert