Network Rail faces increasing scrutiny from regulators, passengers and politicians who all demand a high quality and safe service as well as investment in ongoing improvements. To help them meet this challenge, they asked us to support their work on their Wessex route where they were running 70 projects managing and maintaining assets – like tracks and other infrastructure.
Separate teams were managing projects including repairing tracks, improving electrical supply and upgrading points for example. We worked very closely with the Wessex team to implement governance and improve reporting. We brought all the different work together under the control of a new programme management function and created user-friendly reporting templates. This increased visibility through tighter controls and checkpoints allowed Wessex to get a better understanding of the potential and attributable benefits of each project. It also focused on delivery against key performance measures.
With an extensive programme of activities, Wessex had sometimes struggled to get scarce resources in the right place at the right time. Now with more central planning and prioritising, they’re a step closer to making sure each project has the right experts and specialist equipment available to keep the work to time.
Key reasons for our success included the way we integrated fully with Network Rail’s team (at all levels) and supported them in developing their skills through coaching and tailored workshops. We put the right programme structure in place and recruited people with new skills where necessary. The Wessex team is now more focused and managing projects more effectively. That has contributed to improved performance and reduced delays, bringing real benefits to the half a million passengers who use the route every day.