One of the world’s top food and drink companies has grown significantly. IT is crucial to the business that’s behind some well-known brands. It helps run production, warehousing and supply chains. And it helps them engage directly with consumers and sell products like protein bars and drinks online.
But the IT had become complex, with different systems around the world working alongside one another and central IT. And IT processes slowed the business down. Getting projects approved could take several months, and completing them was much longer than expected.
We worked with the in-house team to introduce an Agile approach. Together we helped the business switch from teams based on functions, like architecture or project management, to teams based on producing value for consumers, staff and the supply chain. Each team is drawn from different parts of IT and the wider business. Instead of big projects, they can bring in small changes quickly, using the Agile model for developing IT. And they can do it independently.
We trained over 300 IT staff to think and work in the new way. We coached the teams working on new tech releases. And we created online guidance showing teams the best way to handle key stages of development.
IT changes now happen faster – the business developed a new app in just three months. Processes like testing are smoother. Employees feel more engaged because they can make a difference faster than before. And people spend much less time on bureaucracy like business case documents.
Can old dogs learn ingenious new tricks?