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CLIENT STORY

Worldwide Flight Services: Keeping air travel safe by setting new standards in cargo security

Handling air cargo securely and screening it properly before it is loaded is vital to keeping air travel safe. This is what Worldwide Flight Services (WFS) does on behalf of many of the world’s major airlines. In the US, with the Transport Security Administration (TSA) tightening rules around air cargo security, WFS asked us to help them upgrade their existing programme and take security to a new level.

We put our transport security specialists on the ground to review practices at 54 of WFS’s warehouses across the US. Then, using our insights, we defined a comprehensive new security programme and helped WFS put it into action.

This security programme included specifying and implementing a new electronic system that stops any unchecked cargo ever being loaded onto a plane, and setting up a new, centralised Security Operations Centre to monitor activity in every warehouse 24/7 using CCTV. We also developed an electronic ledger for cargo shipments to store all paperwork, and relevant detail of every consignment digitally, and in one easy to access platform. As a result, WFS has greater assurance over its security processes, and its airline customers can be absolutely confident about what’s being loaded onto their planes.

Ultimately, sustaining the highest standard of cargo security depends on having the right culture. For that reason, we created and implemented WFS’ culture change programme to shape warehouse behaviours and engage all employees. We also helped recruit over 60 new security ambassadors, and trained WFS’s existing warehouse managers in the new procedures.

Our work raises the bar for air cargo security and is a real differentiator for WFS in the market place. And we helped them achieve a step change in security in less than 45 days.

“PA has helped WFS become the world’s most secure air cargo handler. WFS has a competitive advantage because security is now at the heart of everything we do - thanks to PA.”

Craig Smyth, CEO, Wordwide Flight Services

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