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CLIENT STORY

Pharmaceutical company - implementing a new shared services group

"PA led the development of a programme plan that encompassed all of the necessary workstreams and highlighted dependencies, including resource constraints."CHRIS  NUTTALL, EXPERT IN HEALTHCARE OUTSOURCING AND SHARED SERVICES,  PA CONSULTING GROUP

 

 

 

Correctly approached, sourcing can add many kinds of value to the organisation, as well as cutting costs.

Following a merger, stakeholders frequently become dissatisfied because the projected benefits are not realised.

To pre-empt this danger, one pharmaceutical company asked PA Consulting Group to help design and implement a new shared service group to meet the newly merged entity’s financial needs. This group was to provide transaction processing as well as financial accounting and payroll functions.

PA led the development of a programme plan that encompassed all of the necessary workstreams and highlighted dependencies, including resource constraints.

A structured management approach was adopted. PA also helped to recruit key members of the new team, including management.

At the end of this complex change programme:

  • a competent and motivated team was in place to deliver the transition

  • there were no significant outstanding risks or issues, and those risks that were open had suitable mitigations in place

  •  governance structures had been defined, both for the transition phase and for the steady state beyond.

 For more about implementing a new shared services group please, contact us now.

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