In the media

Walmart’s InHome delivery will now reach more than 45 million U.S. homes

By Kevin Williams

Digital Commerce 360

05 June 2024

Jeremy Bartlow, a consumer expert at PA Consulting, is quoted in Digital Commerce 360 discussing on Walmart’s expansion of its InHome delivery service.

The article notes that Walmart has announced plans to expand its InHome delivery service to include 10 million more potential customers. Those shoppers will be found in markets including Southern California, Boston, Detroit, Minneapolis and Philadelphia.

Walmart launched InHome in 2019, piloting the program in Pittsburgh and Vero Beach, Florida, before expanding to other markets. The program uses specially trained delivery personnel who use one-time access codes via smart locks and record the entire delivery via a body camera. 
Walmart is touting the expansion as a boon for customer convenience. “We understand that customers are busy and want to make sure that they can have a seamless shopping experience that fits their needs,” Haley McShane, general manager of InHome, Walmart U.S., said in a released statement.

Industry analysts have mixed views about the service. However, optimists view in-home delivery as an untapped market with considerable room to grow.

Walmart is No. 2 in the Top 1000, Digital Commerce 360’s ranking of North America’s online retailers by web sales. It is also No. 9 in the Global Online Marketplaces Database, Digital Commerce 360’s ranking of top such marketplaces by third-party gross merchandise value (GMV).

Jeremy said that while InHome may be expanding to 10 million new customers, he expects the service to initially appeal to only a small subset. “Actual usage will likely be much lower shortly, similar to its drone-delivery pilot program,” Bartlow says, adding that a change in consumer behavior and trust is needed for it to catch on. These are large barriers, but given the trend towards ultimate convenience for consumers, this may be a solid long-term play.”

Competitors will also be hard-pressed to replicate the service, giving Walmart an advantage, at least for now.

Jeremy adds: “While competitors may attempt to replicate this strategy, only a few — perhaps two or three — could realistically compete with Walmart nationally.”

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