Rapid advances in technology combined with evolving consumer behaviours are changing the game for retailers. Consumers are now in control – and while true customer-centricity is essential, it’s not easy to bring about.
PA’s unique teams of strategists, researchers, supply chain experts and digital technologists reimagine and reinvent retail businesses.
How will you ensure your customers always choose you?
Our retail and services teams partner with leading global retailers and service providers to help optimise operations that fuel growth and resiliency, commercialise sustainability, and create new digital and AI powered consumer experiences. We help companies identify emerging consumer trends that drive new market innovation – offering end-to-end capabilities that bring incredible ideas directly into the hands of customers.
Successful retailers and service providers are innovating across physical and digital boundaries to elevate consumer experiences, improve organisation efficiency and accelerate time to market of new offerings. Creating the personalisation, sustainability, and buying experience that consumers demand or have not even imagined yet. This is increasingly being driven by data, AI, and advanced analytics to help retailers and service providers stay one step ahead – of both consumers and the competition.