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Operational resilience

Our approach

Operational resilience - the ability to prevent, respond to, recover and learn from operational disruptions - is a key priority. In uncertain times, leaders need to keep their businesses running effectively, their services available and – more than anything – their people and customers safe.

Protecting people and customers - helping you prioritise your operational resilience

Working through continuity arrangements is a marathon, not a sprint, and keeping continuity, resilience and customer impacts front of mind in both short-term responses and long-term policy change is crucial.

Strong and decisive leadership, collaborative ways of working and sophisticated use of data to drive business decisions are the cornerstones of resilient leadership. We believe there are also five key operational areas of your business that need to be galvanised and prioritised. By reviewing them all, holistically, you’ll get an unmatched view of your position and how to prioritise to maintain resilience in the face of evolving threats or crises.


What we can do for you

Having run over 100 operational resilience projects as a firm, our team are experts in helping you respond to challenges quickly, deploy resources effectively, mitigate disruption and remain resilient and adaptive. We can help you:

  • Run business impact analyses that go beyond hygiene exercises to set relevant recovery objectives
  • Assess third-party relationships and supply chain networks to prioritise and mitigate risks
  • Examine your technology and digital portfolio to ensure it’s resilient to constantly evolving cyber threats
  • Explore how process failure would affect your business and create comprehensive continuity plans
  • Establish regular, tailored and specific scenario-testing activities
  • Deliver training and coaching throughout the organisation, including C-Suite executives
  • Review and deliver enhanced controls to show regulators how the firm has improved operational resilience
  • Develop reporting dashboards and communication arrangements.

What will it take to break you?


Client stories

How we’ll work with you

Our diverse teams of experts understand your challenges and have the technical skills to support and equip you to overcome the barriers. But no one knows your business like you do. That’s why we’ll work with you every step of the way, ensuring we seize every opportunity to build operational resilience into your organisation. We’ll make sure you get the right resources when you need them, and our experts will share their knowledge to help you build your skills for when a crisis hits.


Contact the operational resilience team