Banking

ISO 20022, and what’s changing for financial services organisations.

Our webinar considers how the customer experience angle can, and should, be considered in terms of making smart, impactful technology investment decisions that support not only greater efficiency for the risk and compliance teams also ensure a more customer-centric approach as a whole.

Why banks must tackle the challenge of financial literacy head-on.

AIB is one of Ireland’s major retail banks serving personal, business and corporate customers, offers a growing range of innovative, digital services for customers. To keep these services secure and future-proof the bank for growth, AIB needs to continually strengthen its cyber security stance. We developed a robust and innovative procurement process to enable the bank to select a strategic partner to meet this challenge.

Banks are increasingly using intelligent algorithms to automate decisions that affect customers’ lives, from granting loans to authorising transactions. But with algorithmic logic now outstripping human brain power, how can customers be confident the algorithms have got it right? Our data strategists and data scientists partnered with Rabobank to develop a new framework to control the risks associated with developing and deploying algorithms.

OneSavings Bank, a UK firm with a 150 year heritage, takes its regulatory and business responsibilities very seriously. We helped the firm undertake an operational resilience programme to evaluate its ability to respond to operational and financial crises.

To stay competitive, global investment managers Schroders needed faster delivery, increased efficiency and improved quality from their IT organisation. To get IT teams working more closely with the business, Schroders asked PA Consulting Group to introduce Agile ways of working across the global IT organisation.

PA helped Rabobank link the three sets of data for the first time. The software we wrote can match data to individuals even when their information isn’t consistent. When the software spots that a customer’s application has faltered, it issues an alert. This means a sales person can contact the customer to help complete their application.

Tesco Bank has ambitious plans for their digital services in the next few years and wanted to be sure their resilience strategy would continue to be effective. They asked PA to assess their resilience strategy, policy and controls for withstanding shocks, like cyber attacks, vendor failure and natural disasters.

By prioritising customer-focused digital transformations, US banks can accelerate into the future with capabilities that will stand the test of time.