Empowered consumers

Telephone scams are a growing problem and the UK is bringing in new rules to make banks responsible for compensating victims of fraud. Caroline Wayman, financial expert at PA and former regulator, explains how the new approach will protect customers and build confidence in the sector.

PA growth strategy expert Jim Eckels is quoted in ConsumerAffairs discussing the US growth of grocery chain ALDI.

New PA Consulting index ranks US brands that are a force for good, creating value, and delighting customers.

Jorge Aguilar, growth strategy expert at PA Consulting, features on the Wharton Business Daily show discussing PA’s Brand Impact Index, which ranked Dawn as the top for US brand perception.

We worked with Norway’s leading fruit and vegetable distributor, BAMA, to develop an award-winning app to help transportation planners make data-backed decisions.

We worked with Unilever’s research and development teams to develop an AI-powered engine to be a fast track to innovative new products that will keep them at the forefront of consumer goods.

The top performing brands in our Better Impact Index harness the potential of shifting dynamics. They are emotionally intelligent, relentlessly innovative, and focus on building the better future that consumers crave.

Vulnerable customers are still at the heart of the FCA’s 24/25 Business Plan as uncertain times continue. This article explores how firms can meet the FCA's expectations and improve customer outcomes.

New Public Management shifts to human-centered approaches in government. Generative AI offers efficient, personalized solutions amid rising spending and complex regulations.

People want brands to do more than ever. But what’s that got to do with dirty dishes? More than you might think, reveals our Brand Impact Index.