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We explain five ways the public sector can start thinking differently about customers and customer service, to help focus cash-constrained resources on the areas that will deliver the biggest impact.

How can the public sector take this latest move to collaboration beyond its initial impulse to save money and make it an effective force for delivering better services for citizens? The key lies in making collaboration an attitude that is lived and breathed at every level.

Many utilities, pipeline and telecommunications companies that have implemented GIS have often struggled to realise the full potential the technology has to offer.

PA recently asked representatives of DCLG, local government, legal, commercial and the third sector, to discuss whether alternative delivery models can truly transform public services.

CIOs should focus on introducing a ‘service first’ culture, embedding service introduction activities early on.

With the UK government restricting the use of competitive dialogue, many public sector procurements that would traditionally have involved dialogue are using the restricted procedure.

Understanding of real user requirements while building strong relationships with buyers in the front-line commands, are key to providing successful equipment support.