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Danish municipality: Using robotic process automation to free employees to do their best work

By taking over repetitive, rule-based tasks, robotic process automation (RPA) can free employees up to do more skilled work. It’s one way for organisations to meet the pressure to do ‘more with less’.

A Danish municipality was already starting to see the benefits. They were using the robotic process automation tool, UiPath, in the HR department. Here, it was performing simple tasks connected with employee promotion: adjusting employee pay grade details automatically, generating confirmation emails, and so on. But the tool still had plenty of capacity. The municipality wanted to make more of their software investment.

They asked us to review one of their largest departments for more opportunities to automate business processes. We assessed a wide range of processes, measuring each one against 15 criteria. We wanted to understand how well suited each was to automation, and how much time and cost automating it could save.

Our analysis, presented as a prioritised list of processes for RPA and with recommendations for next steps, identified the potential for some cost savings. But it showed the bigger benefits were likely to come from improving employee satisfaction. We had found plenty of frequent, routine tasks that RPA could take over, giving employees time to focus on more valuable, higher-skill tasks.

Our work gave the municipality a new perspective on RPA, highlighting its potential to help people enjoy their jobs more and perform better. As the organisation expands RPA across the organisation, they’re more alert to the way it will change roles and its potential to improve employees’ experience.

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