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PA OPINION

Webinar: The CX revolution, delighting customers and delivering profit

Insurers today are facing sustained commercial underperformance, increased competition, and changing customer needs and employee expectations. In response, insurance firms are seeking new ways to deliver profitable growth.

People see standard insurance offerings as commodity products that often fail to meet their needs. When coupled with poor, disjointed service, it’s no wonder many consider insurance a grudge purchase.

Scott Paton, PA financial services expert, recently joined a panel of insurance experts to discuss and debate how insurers can build deeper customer relationships based on brilliant service that will help deliver growth, boost retention and strengthen competitive advantage.

Watch the recording below and hear from:

  • Ian Thompson, Group Chief Claims Officer, Zurich
  • Dave Anderson, Director of Technology, Liberty Mutual
  • Jørgen Taalesen, Senior Vice President, Gjensidige Forsikring
  • Richard Beaven, Chief Operating Officer, Brightside Insurance Group
  • Scott Paton, Senior Partner, Financial Services, PA Consulting
The panel debate and discuss ways in which excellent customer experience can not only delight customers, but deliver competitive advantage and improved margins for modern insurers.
The panel debate and discuss ways in which excellent customer experience can not only delight customers, but deliver competitive advantage and improved margins for modern insurers.

 

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