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The difference we make

We can help you seize the opportunities automation and robotics offer, and draw on our extensive experience of more traditional lean process improvement to help improve cost transparency and IT performance. As a result, we regularly help our clients save money and improve customer experience.


PA opinion

  • IT cost control: trading off projects against servicesBy taking an integrated view of projects and services when looking for savings, the CIO can avoid gambling with the business's future 16/03/2010
  • Challenging traditional IT by focusing on service experienceIT operations have traditionally focused on delivering to users within organisations, with an emphasis on efficiency and supporting complicated business processes. But a small but growing number of IT organisations are rethinking how to design and run their IT to go beyond IT service management towards 'service experience'. This is IT designed and delivered for the benefit of real customers. 31/08/2012

What we can do for you

We make sure your IT organisation is fine-tuned to the pace and volume of activity needed. We can help you to:

Here’s what we can do.

  • Implement new technology, clear methodologies and appropriate metrics to make the most of your IT
  • Improve IT costs transparency so you can focus on value within your IT organisation
  • Make sure your IT is operating efficiently by using expertise in best practice such as ITIL®, Lean and COBIT
  • Help your organisation leverage new technology in the best possible way - by designing strategies, developing systems and implementing automation and AI technologies.

Client stories

Client story

How we’ll work with you

Getting IT right is about more than processes. We take account of your organisation's culture structure and governance, as well as the technical processes, to design IT functions that are efficient and customer-focused. We focus on culture and behaviour to make transformation sustainable and bring tangible benefits.


Find out more about our work in IT Transformation.

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