With retail banking undergoing huge changes, remaining compliant with regulations, maintaining customer focus and increasing efficiency are important challenges for established banks.
At Rabobank, one of the top three retail banks in the Netherlands, the governance structure has recently been adjusted to strengthen its cooperative nature and to enhance its financial solidity. Until 2016, the cooperative banking group consisted of 106 independent local banks and the cooperative central institution, all operating with individual banking licences. This structure increasingly hampered prompt compliance with complex regulation and entailed high costs. To address these issues, Rabobank decided to overhaul its structure and gave itself just eight months to merge processes and infrastructure of the local banks and support organisation into a single cooperative entity, with a single banking licence.
PA provided Rabobank with the implementation expertise to prepare its processes and systems for the merger. We started with an impact analysis to identify the required changes across the organisation, covering both primary and support processes. Subsequently, we developed and executed the implementation plan to complete the merger, ensuring that everyone understood how their part of the organisation would be affected and would act accordingly in time.
The European Central Bank praised the timely merger as a good example of how to design and smoothly implement a large and complex integration. PA’s implementation support offered Rabobank a transparent and necessary infrastructure to provide modern, responsive financial services and to build stronger relationships with all stakeholders.