Improving outcomes for vulnerable adults – Hampshire County Council

We identified potential financial benefits from telecare of £3.4m over three years and improved service outcomes for Hampshire County Council.

Following an adult care financial sustainability review, Hampshire County Council, responsible for 1.5 million citizens in the south of England, realised that expanding its use of telecare could enhance how it commissions domiciliary care, improve outcomes for vulnerable adults and support them to remain independent. The council asked PA to prepare a business case quantifying the benefits and costs of bringing telecare into the mainstream.

Focusing on customers over 65 whose needs were ‘critical’ or ‘substantial’, PA gathered data on telecare deployment and impact from different sources including records and interviews with stakeholders. We used a financial model that estimated potential savings on domiciliary
care, placements in residential and nursing homes and ambulance call- outs.

We developed implementation plans to help the council accelerate take-up of telecare services and work more effectively with providers. The outcome showed that the council could expect to realise financial benefits of £3.4 million over three years on some of its most expensive care elements.

As a result the council’s ambition to improve outcomes for service users through telecare deployment has taken a quantum leap forward.