2003

Thames Water and PA Consulting Group discuss Web-enabled knowledge management at the Enterprise Content Management Conference at Olympia, London on 7 October 2003 - 30 September 2003

Thames Water will join PA Consulting Group at the Enterprise Content Management Conference to present their experiences of implementing Web-enabled knowledge management and communications at Thames Water.  The presentation, being held at 13.00 in Theatre 1 on 7 October, will focus on Thames Water’s use of Documentum to improve content management across its new Internet and intranet sites to meet its internal and external communication aims on a global scale.

Thames Water, having merged with RWE to become the world's third largest supplier of water and wastewater services, recognized the importance of having Internet and intranet Web sites that reflected its new position and brand.  Thames Water also has ambitious plans for ongoing improvement of knowledge sharing across its global business using the new intranet as a starting point. 

PA and Thames Water adopted a unified approach that implemented a new technical architecture based on Documentum to simultaneously support the global Internet and intranet sites.  This delivered a central store of information that would be accessible to users worldwide, all with a fresh look and feel, consistent with Thames Water’s new corporate style.  This was achieved using a uniquely powerful information architecture that provided the foundation for future development to enable rapid deployment of new Web sites while shielding users from any complexities. 

Thames Water’s internet site was previously ranked third among leading global utility companies, according to PA’s independent Web site diagnostic service.  This tool benchmarks an organization’s online presence against competitors on aspects ranging from branding and content to navigation and interaction.  As a result of the new site, the diagnostic indicates it has now moved to equal first. 

Thames Water’s Director of Knowledge Management, Peter Hemmings, will be joined by Paul Wendt and Derek Moore, of PA Consulting Group, to present an insight into implementing a major Web-enabled content management system using Documentum, and how this supports the knowledge management programme.

Peter Hemmings of Thames Water says, “The new Web sites developed by PA are helping Thames Water to develop new ways of working and a new company culture following recent growth by acquisition, and they are also helping to deliver strong, consistent communications to employees and customers worldwide.  PA provided not only a technical solution but also a content governance structure which supports the creation of further content and Web sites, allowing Thames Water to improve its knowledge management, now and in the future.”

PA’s Jon Hughes says, “Thames Water is unique in appreciating the potential of Web technology to build corporate identity.  PA is delighted that our rapid development techniques made it possible to implement the first part of Thames Water's vision in 'Internet time', while simultaneously creating a development environment for the complete global portal.”

For more information, please contact:

Kerry Harris     
PA Consulting Group     
123 Buckingham Palace Road  
London     
SW1W 9SR
UK     
Tel: +44 20 7333 5674   
Fax: +44 20 7333 5050   
E-mail: kerry.harris@paconsulting.com

Or:

Polly Ferguson 123 Buckingham Palace Road London SW1W 9SR Tel: +44 20 7333 5653 Fax: +44 20 7333 5050 E-mail: polly.ferguson@paconsulting.com

Notes to editors

PA Consulting Group is a leading management, systems and technology consulting firm, with a unique combination of these capabilities.  Established almost 60 years ago, and operating world-wide from over 40 offices in more than 20 countries, PA draws on the knowledge and experience of around 3,300 people, whose skills span the initial generation of ideas and insights all the way through to detailed implementation.

PA builds strategies for the creation and capture of shareholder and customer value, and helps clients accelerate business growth through innovation and the application of technology.  PA works with clients to improve performance, mobilize human resources and deliver change effectively, including managing major projects, and designing and implementing enterprise-wide systems and full e-business solutions.

PA focuses on creating benefits for clients rather than merely proposing them, and this focus is supported by an outstanding implementation track record in every major industry and for governments around the world.  PA also develops leading-edge technology both for its clients and within its own portfolio of venture companies in areas ranging from software to wireless technology to life sciences.

PA distinguishes itself from its competitors through the range and quality of its people, the depth of its industry insight, its development and use of technology, and also its independence and culture of respect, collaboration and flexibility in working with clients.

We are proud that our clients say 'PA makes it happen'.

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