Insurance

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Moving boxes
Insight

Reimagining customer experience in general insurance

Insurers today have faced prolonged commercial underperformance, increased competition, changing customer needs and growing employee expectations. By placing the customer experience as your North Star, many insurance firms will see unrealised benefits.
Moving boxes
Two senior citizens having breakfast together
Insight

Why purpose, personalisation and pace must shape modern pensions firms

Pensions firms must focus on purpose, personalisation, and pace if they’re to take advantage the increased customer engagement driven by the upcoming launch the UK’s government-backed dashboard.
Two senior citizens having breakfast together
Someone having a video call
Insight

A human-centred approach to health insurance

Health insurers have an opportunity to accelerate the shift from treating ill health to delivering better health through joined-up, digitally enabled healthcare experiences.
Someone having a video call
What boards need to know about hiring a chief sustainability officer
Insight

The role of insurance in creating a sustainable world

Insurers have a huge role to play in driving positive action on sustainability. Insurers must show leadership and provide risk and protection solutions that support the world’s transition to Net Zero.
What boards need to know about hiring a chief sustainability officer
Client Story

Ageas

Insurance company Ageas saw the potential for data and analytics to enhance its customer offering and market position in the markets it operates in. See our approach working with Ageas to accelerate the implementation of data analytics projects across their operating companies.
Insight

How insurers can weather times of high inflation

Agile insurers, with simple, collaborative structures are better positioned to evolve and respond to events such as the current cost-of-living crisis.
Client Story

Gjensidige

Gjensidige needed to bring on a technology partner to guide the strategy of its digital transformation. Our team helped design a more cost-efficient delivery model and aligned ways of working across countries to enable Gjensidige customers to enjoy quicker and smoother journeys.
London high-rise buildings
Press release

Will Davies joins PA Consulting as a Partner in its Financial Services practice

Will Davies has joined PA Consulting as a Partner in its Financial Services practice.
09 March 2023
London high-rise buildings
Stefan Stignäs
Insight

It’s all about the data

Stefan Stignäs explains how he sees the future of banking, insurance, and partnerships.
Stefan Stignäs
Woman holding credit card with laptop and suitcase
Insight

Insurance-as-a-service: Capitalising on customer centricity and connected partnerships

The insurance industry is experiencing an unprecedented rate of change, propelled by several megatrends
Woman holding credit card with laptop and suitcase