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Insight

How financial services firms can improve support for vulnerable customers and drive good customer outcomes

Vulnerable customers are still at the heart of the FCA’s 24/25 Business Plan as uncertain times continue. This article explores how firms can meet the FCA's expectations and improve customer outcomes.
Female architects planning at laptop in conference room meeting
Insight

AI for sustainability: Three steps for success

AI offers organisations a pathway to achieving sustainability goals by enhancing operational efficiencies, ensuring regulatory compliance, and evaluating sustainability impact, but effective integration requires clear outcomes and strategic alignment.
Female architects planning at laptop in conference room meeting