Financial services

Financial Conduct Authority’s upcoming introduction of the new consumer duty for financial services businesses is the biggest change in conduct regulation for more than a decade. It has the potential to be a major catalyst for positive change for both the industry and consumers and should create the impetus for companies to move to the kind of customer-centricity they have long aspired to and better affirm the sector’s role in society.

PA has appointed Maggie Titmuss as a Senior Advisor to further enhance and support its Cyber Security and Digital Trust capability.

René Fløystøl explains how Gjensidige is prioritizing and innovating to continue to be customers’ insurer of choice.

Traditional business models are being disrupted by consumer appetite to live more sustainable lives.

The banking sector spends billions on anti-money laundering compliance though there are signs of change.

Incumbent firms crave the innovation mindset of their fintech neighbours and this has fueled a surge in partnerships. Here’s how can fintech’s scale-up successfully.

A transient concept or here to stay? Either way, leaders shouldn’t ignore its potential impact on how financial products and services are consumed.