PA Consulting (PA), the global innovation and transformation consultancy that’s bringing ingenuity to life, presented the ReliabilityOne® National Reliability Awardto Florida Power & Light Company at PA’s 20th Annual ReliabilityOne® Awards Ceremony. Florida Power & Light Company provided the most reliable power grid in the nation and brought an unparalleled focus on grid modernization improvements and technology advancements.
The ReliabilityOne® Awards recognize North American utilities that excelled during the 2019 calendar year in a number of critical industry categories, including reliability, storm response, technology and innovation, and customer engagement. Founded in 2000, PA Consulting’s ReliabilityOne® Awards are widely considered to be one of the most prestigious honors in the electric utility industry, recognizing organizations that provide their customers with the highest levels of reliability.
Gregg Edeson, PA Consulting’s ReliabilityOne® Program Director, said: “We are pleased to name Florida Power & Light as the most reliable U.S. utility for their world-class customer service, ingenious technology advancements, and power restoration efforts. Florida Power & Light are industry leaders when it comes to serving their customers in extreme weather situations. They have implemented innovative technologies to create 24/7 situational awareness of their systems and customers’ status, ensuring that they are quickly able to get the lights back on when storms approach or the power goes out.”
For 20 years, PA’s ReliabilityOne® program has been conducting reliability analyses of the nation’s electric utility industry. The trend lines show that U.S. outages have worsened slightly over the past two decades. Storms and wildfires are causing more power interruptions as a consequence of climate change. However, after the 2004-2005 Hurricane season, utilities around the country started hardening programs to build more resilient grids which have lessened the impacts of these severe weather events.
Gregg Edeson added: “PA is proud to work with utilities that adapt and transform their technology and innovations to stand up to worsening weather conditions and achieve enduring results for their customers. Over the last two decades, utility companies have deployed technologies such as outage management systems, advanced metering infrastructure, isolation strategies and distribution automation schemes to drive continuous reliability improvements in both frequency and duration. Leading utilities have shifted their thinking from simply responding and reacting to outages impacting customers; now they are focused on predicting and proactively addressing equipment conditions to minimize customer disruption caused by unexpected outages.”
PA’s reliability analyses of the nation’s electric utility industry are based on publicly available information on the System Average Interruption Duration Index (SAIDI), which provides the average outage duration per customer, and System Average Interruption Frequency Index (SAIFI), which measures the average number of interruptions per customer. The indices show a slight increase in IOU (investor-owned utility) average system outage duration by approximately four minutes in 2019 to 122.5 minutes, compared to the previous year. Key to the utility reliability trend data is PA’s in-depth analysis, undertaken as part of the process to identify the top performing utilities and ReliabilityOne® award recipients.
PA’s certification and analyses of the utilities in the ReliabilityOne® program found that:
PA recognized nine regional ReliabilityOne® award recipients from utilities across the U.S. based on overall system-wide SAIDI and SAIFI performance, and this year amended the regional awards criteria to reflect unique challenges for utilities serving metropolitan locations and those serving suburban/rural locations. Additional categories honored utilities for Outstanding Customer Engagement, Outstanding Technology and Innovation, and Outstanding System Resilience.
A list of all award recipients are as follows:
The ReliabilityOne® National Reliability Award was presented to Florida Power & Light Company
The ReliabilityOne® National Reliability Award goes to the utility that showcases a focus on customer service, technology deployment, operational successes, and data and analytics. Florida Power & Light Company continued to excel across all these categories in terms of outage restoration practices, real time situational awareness, sophisticated fault locating technology, comprehensive data capture, security review and analytics, proactive customer outreach programs, and innovative customer self-serve options.
|West Region (Metropolitan)||San Diego Gas & Electric|
|West Region (Suburban and Rural)||Southern California Edison|
|Midwest Region (Suburban and Rural)||We Energies|
|Mid-Atlantic Region (Metropolitan)||Public Service Electric and Gas Company|
|Northeast Region (Metropolitan)||Consolidated Edison Company of New York|
|Northeast Region (Suburban and Rural)||Orange and Rockland Utilities|
|Southeast Region (Metropolitan)||Florida Power & Light Company|
|Southeast Region (Suburban and Rural)||Gulf Power|
|Plains Region (Suburban and Rural)||Northern States Power/Xcel Energy|
|Outstanding Customer Engagement||Public Service Electric and Gas Company|
|Outstanding Technology and Innovation||San Diego Gas & Electric|
|Outstanding System Resilience||San Diego Gas & Electric|
ReliabilityOne®: Recognizing outstanding reliability in North American utilities