Florida Power & Light Company wins the National Reliability Award at PA Consulting’s 25th annual ReliabilityOne® Awards

PA Consulting’s ReliabilityOne® program is committed to working with US utilities to improve power grid reliability and resiliency. On average, ReliabilityOne® program participant utilities experience 55 percent fewer sustained power outages, and their collective system saw 60+ percent shorter outage durations than the average US investor-owned utility.

The ReliabilityOne® Awards recognize North American utilities that excelled during the 2024 calendar year in critical industry categories including resiliency, security, reliability, customer engagement, and new in this year’s program – affordability considerations. Founded in 2000, PA Consulting’s annual ReliabilityOne® Awards are widely considered to be one of the most prestigious honors in the electric utility industry, recognizing top performers and best practices that promote innovation and technology advancement, deliver top reliability and resiliency performance, balance overall costs, and deliver the greatest value to their customers.

PA’s certification and analyses of the utilities in the ReliabilityOne® program found that:

• Investor-owned utilities as a group delivered improved reliability in 2024 compared to 2023, with average IOUs achieving 3 percent reductions in both SAIFI and SAIDI. At the same time, utilities are placing greater emphasis on tracking and reporting customer-centric metrics (e.g., CEMI, CELID) that reflect a more accurate view of the customer experience.
• Utilities are continuing to address rising load growth driven by electrification of end uses and transportation, as well as increased demand from large loads such as data centers. This growth reflects a concentration of demand rather than expansion of service area footprints, and utilities are actively pursuing enhancements to their interconnection processes.
• Artificial intelligence and advanced analytics have been deployed to enhance operations. Utilities are leveraging data more comprehensively, from sub-cycle waveform analytics that support near real-time risk mitigation, to visual data analytics that inform asset management and major event response. These tools are improving situational awareness and enabling more efficient routing of utility and contractor field forces during major events, helping reduce overall restoration times.

PA recognized regional ReliabilityOne® award recipients from utilities across the US, based on overall system wide SAIDI, SAIFI, and CAIDI performance.

The list of all award recipients is as follows:

National ReliabilityOne® Award recipient:

The ReliabilityOne® National Reliability Award was presented to Florida Power & Light Company

This year’s ReliabilityOne® National Reliability Award recognizes a utility that has consistently delivered top reliability performance in the U.S. while maintaining cost efficiency and keeping their rates affordable. In 2024, Florida Power & Light achieved its best-ever SAIFI and second-best SAIDI results. The company’s systematic approach to system hardening has produced the nation’s most comprehensive lateral undergrounding program, designed to strengthen resiliency during major events such as hurricanes while also delivering reliability benefits under normal blue-sky conditions. Florida Power & Light’s ongoing commitment to process improvements has enhanced the operational value of its UAS systems, streamlined its industry-leading NERC Information Command Center, and advanced process optimizations that help keep customer rates affordable.

This year’s Regional ReliabilityOne® Awards recipients are:

• Pacific Region – San Diego Gas & Electric
• Upper Midwest Region – We Energies
• Midwest Region – Commonwealth Edison Co.
• Mid-Atlantic Region – Public Service Electric and Gas Company
• Southeast Region – Florida Power & Light Company
• Northeast Region – Consolidated Edison Company of New York

ReliabilityOne® Award recipients for specific areas of outstanding performance are:

• Climate Action Leader – Orange and Rockland Utilities for its efforts to engage and enroll nearly half of EV owners and users in the ORU service territory into its managed charging program.
• Technology & Innovation Award – Commonwealth Edison Co. for its deployment of distributed, fiber-enabled distribution automation schemes, along with the development of in-house advanced analytics capabilities and supporting infrastructure that enables continued progress in practical, utility-focused artificial intelligence applications.
• Reliability Value Award – Florida Power & Light Company for its focus on maintaining affordability for customers and prioritizing the right system investments to meet both current and future needs.
• Customer Engagement – Public Service Electric and Gas Company for its strong focus on overall customer experience. PSE&G leverages its Customer Council to integrate customer perspectives and insights across all areas of its operations. Its enhanced outage communications and process improvements have contributed to consistently high customer satisfaction and ratings.
• System Resiliency – Public Service Electric and Gas Company for its proactive approach to resiliency. PSE&G introduced, exercised, and tested key backup operations technology systems to ensure continued operations during major events.

The awards reception was held at the Cosmopolitan in Las Vegas, Nevada before an audience that included energy industry experts and senior management of leading utilities.