Read the full Sourcing Journal article here.
Insights from PA’s Keeping customer connections report on the circular economy and how major retailers have successfully created and implemented circular initiatives are featured in Sourcing Journal.
The article notes that circularity in fashion can move from buzzword to bottom line impact when executed strategically. And the potential material cost savings globally could reach as much as $700 billion for companies that embrace circular business models. What’s more, the average U.S. household has $7,000 worth of unused goods hanging around, which could put $875 billion back into the economy, according to NPD data, and in the U.K., one ton of donated clothing generates $1,975, with a profit of $1,295. There are clearly solid business cases for operating with environmental impact in mind.
As millennials have risen in buying power and influence, they’ve demonstrated a clear interest in new ways of consuming, including leasing, renting, sharing and reselling everything from clothing (e.g., Rent the Runway, Gwynnie Bee, Poshmark, thred), cars (Maven and car2go), music (Spotify) and spaces (Airbnb) instead of committing capital expenditure to an outright purchase. This “mindful” mentality is driving retailers to rethink their approach to providing goods, prompting brands such as Mud Jeans to offer a leasing option alongside denim available for purchase.
Circularity could also give brands and retailers key insights into product design and development. A retailer that collects items for recycling or donations can better understand how long customers typically use their products, and frequently donated items can reveal design flaws and areas for future product improvement.
As much as they want to be more responsible and conscious, consumers ultimately want retailers and brand partners to provide convenient circular experiences. Two thirds of those polled would resell their items in a store’s buy-back scheme as long as it was expedient, and more than half (59 percent) expressed a desire for convenient clothing donation programs. Transparency is also top-of-mind for consumers interested in offloading unwanted apparel; 70 percent wanted to sure that their recycled or donated garments are not ending up in a landfill.
The article includes Asda, Marks & Spencer, and H&M examples featured in the report:
The most successful circularity schemes start by identifying a customer pain point and then finding a way to solve it that makes sense for the company and the consumer. Expanding into sustainability models can foster new partnerships and relationships; for example, eBay is building out a digital storefront for earth-conscious Patagonia that will offer secondhand goods—a nice complement to the outdoor brand’s own Worn Wear program for selling previously used gear.
Consumers concerned with products’ end-of-life outcomes are driving the evolution in how retailers deliver products and services, and businesses slow to respond to this “fundamental shift” are at risk of obsolescence.
Keeping customer connections: How retailers can engage customers in circular economy initiatives