PA sourcing expert, Tom Krohn, has been quoted in Finansavisen in an article that draws on the finding of an annual IT sourcing survey by PA Consulting Group and Whitelane Research. The survey is based on responses from more than 300 participants from organisations that spend the most on IT in Denmark, Finland, Norway and Sweden.
The survey ranks the major suppliers on customer satisfaction and found the dominance of Indian companies such as TCS has fallen this year. In Norway, Accenture scores the highest with 85 per cent customer satisfaction, with TCS close behind. Evry comes in at the bottom of the list with 59 per cent.
Tom says: “Indian sourcing vendors are still performing strongly but not well as we have seen in previous years – and US companies have become better at utilising a global delivery model.”
The survey also revealed that more than half of Norwegian companies say they will outsource more IT services in the future: “Before oil downturn began in 2014, 37 per cent of Norwegian organisations said they would outsource more. Now this figure has increased to 54 per cent.”
Tom adds: “The proportion of Norwegian companies who say that cost reduction is the main reason for outsourcing has risen from 73 per cent last year to 81 per cent, which is significantly higher than in the other Nordic countries.”