Customers’ expectations of how they engage with businesses are going through the most fundamental revolution since the start of the internet age. They expect a good experience in one industry to be replicated by all organisations they interact with. This is the world of Customer 4.0.
Responding to these changing demands isn’t a question of if, but when. And for the insurance industry, that when is now.
Today, consumers find their insurance journeys’ impersonal, time-consuming, transactional, complex and costly. Insurers will need to pivot and put themselves into their customers’ universes if they’re to remain relevant.
We believe in a positive future for insurance, where technology transforms the traditional insurance offering into an ingenious platform of services tailored to each user based on a broader set of needs.
Watch our latest video to see how this transformation towards ‘insurance-as-a-service’ could come to life for customers.
This future will be a different type of relationship between the industry and their customers. Based on trust, simplicity and an outstanding customer experience.
Get in touch with our insurance team below to find out more.