Lan-Ling Fredell
Lan-Ling Fredell, innovation and fintech expert at PA Consulting, elaborates on what incumbents need to do in order to maintain profitability over time based on the reduced customer loyalty among clients. Read more
Lan-Ling Fredell's insights
Survey indicates that loyalty isn’t the main driver when choosing a bank – customers are looking for the best bank to provide the service they want. So, are banks starting to lose control of their customers? Read more
Frode Lervik,
Thomas Bjørnstad,
The Nordic region is one of the world’s most advanced retail payments markets and an innovation hotspot. Drawing on current industry developments and the experience of our payments and technology experts, our report, Inflection Point shares three... Read more
Susanne Gildberg,
The pressure on financial services organisations to become more sustainable is growing. The public expects business to both be sustainable and support sustainability. Read more
Lan-Ling Fredell, innovation and fintech expert at PA Consulting, elaborates on the need for the Swedish government to take responsibility for protecting consumers' financial assets. Read more
PA Consulting fintech and innovation expert LanLing Fredell discusses the need for banks to invest in products and services that are part of the Circular Economy. Read more
Tim Sundberg
Financial institutions must rethink their core business models to respond to regulatory and technology challenges while keeping customers at the heart of everything. But it’s not just legacy systems holding them back. Read more
PA spoke to Tabitha Cooper of Nordea about transforming culture to embrace innovation and allow experimentation. Read more
