Recognizing North American utilities that provide outstanding reliability
ReliabilityOne™ is a community for electric utilities, focused on providing best practice and recognition for industry leaders in reliability.
For almost 20 years, we have been focused on recognizing leading electric utilities in the United States in reliability performance. The program was started with the mission to recognize industry excellence in providing reliable service to customers. It’s since matured to not only identify top performers but also identify industry best practices that promote innovation and technology advancements.
Widely recognized as one of the electric utility industry's most prestigious honors, PA Consulting's ReliabilityOne™ awards recognize electric utilities for providing customers with the highest levels of reliability in the industry. Participants in the program leverage the recognition in communications across numerous stakeholders; customers, employees, shareholders, community and government agencies and regulators.
The ReliabilityOne™ Award Ceremony is an opportunity for award recipients and guests to celebrate the recognition of being the best in the industry, the efforts of your people and the value you bring to your customers.
PA congratulates the 2019 recipients of the ReliabilityOne™ awards for setting the gold standard for reliable electric service, technology and innovation, and customer engagement.
NATIONAL COMMUNITY SAFETY
OUTSTANDING CUSTOMER RELIABILITY EXPERIENCE
OUTSTANDING TECHNOLOGY AND INNOVATION
Our rigorous evaluation as part of the ReliabilityOne™ program, provides utility leaders with an assessment on planning, logistics, and various touch points. Based on our experience in over 200 valuations, with experts focused on reliability and resilience practices, you get insights into:
Validating outage data to provide in-depth insight to data integrity and integration with business strategy
Exploring restoration practices to seek out opportunities to better integrate people, process and innovative technologies
Assessing the customer perspective and processes as represented in all business functions related to reliability and restoration
Assessment of grid and customer technologies against business case, benefits realized that offer innovative solutions
This isn’t a benchmarking exercise, the evaluation approach is designed to provide a comparison of performance across utilities but with flexibility to delve deeper into programs you are undertaking, tailoring the valuation to your needs and unique situation. A quantitative score is assigned to each utility in the four areas above. A utility’s scores in each area, associated narrative and other qualitative insights are then provided with a feedback session documenting strengths and areas of potential improvement.
To be a program participant is to be a part of a community of electric utilities committed to achieving outstanding levels of reliability. By design, the community includes utilities operating in different geographies and climates, each with their own unique challenges. It is also a community with much in common, sharing strategies and moving together to advance the cause of reliability.
Program members collaborate and communicate throughout the year, but the focal point of peer-to-peer exchange of ideas is the invitation-only reliability innovation workshop that provides an open and candid environment for sharing.
Here, program participants can discuss successes and challenges, and various ways to further push performance boundaries. Utilities present their own programs, drawing on the knowledge and experience of those in the room for the benefit of all.
To request more information on the ReliabilityOne™ program, contact PA’s energy & utilities team.