Southampton Primary Care
Empowering GP practices to transform primary care through analytics
A perfect storm is happening in primary care. The combination of pressures from shrinking budgets, aging populations and difficulty retaining talent is creating significant challenges for general practitioner (GP) practices in the UK. To meet these challenges, Southampton Primary Care Ltd (SPCL) wanted to maximise their existing workforce to make the 28 practices in the city more sustainable and improve access to care for their 280,000 patients. We worked with SPCL to identify the biggest challenges facing GP services and investigate their options to address them and build a more sustainable future.
- Aligned key executives across 28 practices around a workforce plan
- Empowered a 2,000-strong workforce to work more effectively
- Redesigned care to serve a population of 280,000 with myriad health conditions
Addressing the rising shortage of healthcare staff
The UK National Health Service (NHS) has charged trusts and practices to address cost pressures by increasing their effectiveness, publishing a Long Term Plan. Local providers created initial sustainability and transformation partnership proposals and operational plans that describe how they will meet national goals.
We helped SPCL leaders find new ways of providing care across all 28 practices which could address population needs for the next five years without adding new staff. The answer was robust and consistent approaches to workforce planning that all practices trusted and would use with confidence.
Industry leading approaches to data analytics
Our diverse team provided healthcare knowledge, workforce planning, analytics and programme delivery expertise to redesign how services could be delivered, gleaned from working on other similar initiatives. We deployed our proprietary digital tool - developed through working with 200 primary care organisations - and trained local practice staff on how to create consistent, repeatable insights on workforce plans that responded to their challenges.
The digital tool enables SPCL to determine current capacity issues, predict future needs and model how they can use a mix of traditional primary care resources alongside digital technologies (such as Skype consultations) to create efficiencies.
With new ways of working and digital tools, SPCL staff can deliver high-quality care when patients need it. SPCL recognises that happy, productive practitioners are more likely to build long-term careers with their organisations, bringing insight and experience to patient diagnostics and treatment.