RSA Scandinavia – a regional subsidiary of RSA Group, which serves over 20 million insurance customers worldwide – had been working on a data quality initiative to improve data management while meeting some of the requirements of Solvency II. RSA had begun creating a data governance organisation to achieve this, but had focused on short-term and technical issues and not measurably improved data quality or addressed long-term management issues. PA was appointed to mobilise the initiative and make the data governance organisation fully operational, showing who was responsible for improvement initiatives relating to different data sets.
We worked closely with RSA, interviewing stakeholders to outline a strategy, framework and road map to improve data management. We showed what the data governance organisation should aim to achieve within a three-year period, illustrated how it should be structured and demonstrated how individual initiatives should be implemented. As a result of our work, RSA was able to take vital steps towards managing data owners more effectively, standardising management of master data and improving data quality across key business functions in just 12 weeks.