2002

PA Consulting Group celebrates the most reliable utilities in North America at the 2002 ReliabilityOne™Awards - 18 November 2002

New York, NY – PA Consulting Group announced the winners of the 2002 ReliabilityOne™ Awards during a ceremony held November 15, 2002 at the Grand Hyatt in New York, NY.  The annual RelaibilityOne™ Awards honors the most reliable utilities in North America every year.  Winners are chosen using a rigorous, quantitatively driven process to identify the very best performers in each region of North America.  Each award recipient undergoes both a quantitative analysis of industry standard reliability statistics and a qualitative review of reliability performance and local published commentary.  This year’s winners are:

·         Northeast Region- Consolidated Edison Company of New York

·         Mid-Atlantic Region- Public Service Electric & Gas

·         Southeast Region- Orlando Utilities Commission

·         Midwest- We Energies

·         Plains- NorthWestern Energy

·         West- Southern California Edison

·         Community Utility- Roseville Electric

·         Overall National Winner- Consolidated Edison Company of New York

PA’s primary source of reliability data is our industry-leading Transmission and Distribution Benchmarking Program, the most comprehensive and detailed source of North American cost, reliability and best practice data available in the industry.  Once preliminary winners are chosen, each company undergoes an on-site certification process, which provides an independent review of the policies, processes and systems used to collect, analyze and report a company’s reliability results.

This year’s winners show outstanding dedication to reliable electrical service, with the lowest outage rates in North America.  While the average customer of a North American utility experienced a total of 1.5 sustained outages, lasting around three hours total, in 2001, ReliabilityOne™ award winners provided their customers with reliable service for all but one hour or less last year.  This is 200% better than the average.

For more information about PA Consulting’s ReliabilityOne™ Awards or about any of the award winners, please contact Susan Mayer.

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For more information, please contact:

Susan Mayer PA Consulting Group 1750 Pennsylvania Avenue Washington, DC 20006 United States Tel: +1 202 442 2650 Fax: +1 202 442 2001 E-mail: susan.mayer@paconsulting.com

Notes to editors

About PA Consulting Group

PA Consulting Group is a leading management, systems and technology consulting firm, with a unique combination of these capabilities. Established almost 60 years ago, and operating worldwide from over 40 offices in around 20 countries, PA draws on the knowledge and experience of around 4,000 people, whose skills span the initial generation of ideas and insights all the way through to detailed implementation.

PA builds strategies for the creation and capture of shareholder and customer value, and helps clients accelerate business growth through innovation and the application of technology. PA works with clients to improve performance, mobilize human resources and deliver change effectively, including managing major projects, and designing and implementing enterprise-wide systems and full e-business solutions.

PA focuses on creating benefits for clients rather than merely proposing them, and this focus is supported by an outstanding implementation track record in every major industry and for governments around the world. PA also develops leading-edge technology both for its clients and within its own portfolio of venture companies in areas ranging from software to wireless technology to life sciences.

PA distinguishes itself from its competitors through the range and quality of its people, the depth of its industry insight, its development and use of technology, and also its independence and culture of respect, collaboration and flexibility in working with clients.

We are proud that our clients say, "PA makes it happen"

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