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Performance improvement

Showing 21-30 of 36 results
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Insight

How financial services firms can improve support for vulnerable customers and drive good customer outcomes

Learn best practices for identification, support, training, and governance to ensure vulnerable customers receive fair treatment.
Inside an office building
Insight

To lead in the AI era, take a human-centred approach

Maximising AI's potential with ethical, human-focused strategies in organisations.
Inside an office building
A woman expressing her thoughts on a meeting table
In the media

In public sector projects the benefits realised are still too small

PA public sector experts, explain why benefits realisation is crucial to achieving the desired results.
Finans
14 November 2023
A woman expressing her thoughts on a meeting table
A person working on a laptop at nighttime
In the media

With AI, as a leader, you cannot just behave as usual

PA People and Change experts discuss what is required of leaders to deal with the arrival of AI.
Børsen
06 November 2023
A person working on a laptop at nighttime
Insight

On demand elective care: Shortening NHS wait times through patient-centric pathways

Long waits for elective care don’t have to be inevitable. There is an opportunity to look at patient-centric pathways to expedite and sustain recovery of elective services.
An aerial daytime view of a container ship being loaded in port
In the media

Crafting a permacrisis-proof transformation

Rising above digital, technical, and transformational debt to overcome permanent, on-going crises.
ML Journal
01 October 2023
An aerial daytime view of a container ship being loaded in port
Young woman writing out strategy on a glass board in a meeting
Insight

How the brilliant basics transform complex environments

Organisations invest huge amounts on transformation initiatives and frameworks. But these things don’t drive success – people do. Investing, instead, in your people is a better strategy for success.
Young woman writing out strategy on a glass board in a meeting
Meeting in a circle
In the media

Wargaming to help boost government’s responsiveness

Navigating complex decision-making in government calls for always-on resilience and readiness.
Business Matters
30 July 2023
Meeting in a circle
Overhead view of construction workers and engineers at construction site
Insight

The curse of ‘zombie projects’: How they erode value for money and what we can do about them

Four ways to alleviate the financial and strategic impact of ‘zombie projects’.
Overhead view of construction workers and engineers at construction site
Two employees working collaboratively in an office
Insight

New customer offerings can be unlocked by the launch of a new payment standard

As ISO 20022 set to go live in Europe and UK this year which can make the biggest change in payments. Organisations across the payments ecosystem must prepare how they can better make use of the data they will have access to gain the full potential ISO 20022 has to offer.
Two employees working collaboratively in an office