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Reimagining customer experience in general insurance

Insurance firms can build deeper customer relationships from the ‘outside in’ to deliver competitive advantage.

Two senior citizens having breakfast together

Why purpose, personalisation and pace must shape modern pensions firms

Pensions providers have an unprecedented opportunity to engage with their customers and build long-term relationships.

Two senior citizens having breakfast together

UK financial firms given green light on operational resilience

FT Global Risk Regulator

Big banks must cooperate with fintech companies

What incumbents need to do in order to maintain profitability over time based on the reduced customer loyalty among clients.

Navigating the unintended consequences of the hybrid office

Ingenuity powers record year for PA Consulting

These will be the biggest fintech trends in 2021

Six ways to increase your firm’s water innovation

To ensure their long-term viability, organisations must innovate new water solutions.

Green loans: the new face of mortgage innovation?

There is enormous opportunity for banks to tap into rising levels of consumer consciousness around sustainability and innovate their products to drive new revenue.

Combining Resilience and Agility to thrive in challenging times

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