Financial services

Mark Lancelott shares the results of PA Consulting's consumer study uncovering thoughts, attitudes and barriers to sustainable finance. Mark touches on three ways financial services providers can harness the opportunity of sustainable finance and effect positive change.

Ensuring customer trust and fair decisions in an automated world

Customer behaviour is often highly variable which can make spotting suspicious activity hard to identify. Financial institutions carefully blend three indictors to best mitigate risk.

Conscious consumers are voting with their feet and fingers. Sustainability aware buyers are researching the companies they interact with to understand their purpose, sustainability commitments and impact on the planet.