Two US utilities received a ReliabilityOne® National Reliability Award for their commitment to grid resiliency and customer service. During the 21st Annual ReliabilityOne® Awards ceremony, PA Consulting (PA), the consultancy that’s bringing ingenuity to life, presented the national awards to Florida Power & Light Company and San Diego Gas & Electric. Six additional utilities were also recognized for their outstanding reliability efforts.
The ReliabilityOne® Awards recognize North American utilities that excelled during the 2020 calendar year in critical industry categories such as resiliency, reliability, storm response, technology and innovation, sustainability, and customer engagement. Founded in 2000, PA Consulting’s ReliabilityOne® Awards are widely considered to be one of the most prestigious honors in the electric utility industry, recognizing organizations that provide their customers with the highest levels of reliability.
Gregg Edeson, PA Consulting’s ReliabilityOne® Program Director, said: “We were pleasantly surprised to once again have a tie for the National Reliability Award. Both Florida Power & Light and San Diego Gas & Electric are top performers who are consistently driving efficient customer restoration efforts. While all our ReliabilityOne® recipients demonstrate these traits, these two utilities stood out this year thanks to their collaboration on industry leading machine learning analytics, which will provide a new approach to asset performance management.”
Gregg Edeson added: "We are extremely proud to work with the top utilities in America. The data shows that ReliabilityOne® program participants, on average, experienced 44% fewer sustained outages, and outages were 55% shorter than the average US investor-owned utility, proving that participation in the program can lead to tangible benefits to consumers and stakeholders. Congratulations again to all of the utilities who won an award this year.”
PA analyzes the nation’s electric utility industry using publicly available information on the System Average Interruption Duration Index (SAIDI), which provides the average outage duration per customer, and System Average Interruption Frequency Index (SAIFI), which measures the average number of interruptions per customer. The indices show a very slight decrease in IOU (investor-owned utility) average system outage duration by a half minute in 2020 to 122 minutes, compared to the previous year. Key to the utility reliability trend data is PA’s in-depth analysis, undertaken as part of the process to identify the top performing utilities and ReliabilityOne® award recipients.
PA’s certification and analyses of the utilities in the ReliabilityOne® program found that:
PA recognized regional ReliabilityOne® award recipients from utilities across the US based on overall system-wide SAIDI and SAIFI performance. Regional awards criteria reflect unique challenges for utilities serving metropolitan locations and those serving suburban/rural locations. Additional categories honored utilities for Public Power, Outstanding Community Safety, Outstanding Grid Sustainability, Outstanding Technology and Innovation, Outstanding Customer Engagement, Outstanding System Resiliency, and Most Improved.
A list of all award recipients are as follows:
National ReliabilityOne® Award recipients:
The ReliabilityOne® National Reliability Award was presented to both Florida Power & Light Company and San Diego Gas & Electric
The ReliabilityOne® National Reliability Award goes to the utility that showcases a focus on customer service, technology deployment, operational successes, and data and analytics. For the second time, the award had a tie. Both Florida Power & Light Company and San Diego Gas & Electric excelled across outage restoration practices, real time situational awareness, sophisticated fault locating technology, comprehensive data capture, security review and analytics, proactive customer outreach programs, and innovative customer self-serve options.
This year’s six Regional ReliabilityOne® Awards recipients are:
|West Region (Metropolitan)||San Diego Gas & Electric|
|Mid-Atlantic Region (Metropolitan)||Public Service Electric and Gas Company|
|Northeast Region (Metropolitan)||Consolidated Edison Company of New York|
|Northeast Region (Suburban and Rural)||National Grid Upstate New York|
|Southeast Region (Metropolitan)||Florida Power & Light Company|
|Southeast Region (Suburban and Rural)||Gulf Power|
ReliabilityOne® Award recipients for specific areas of outstanding performance are:
|Public Power||Austin Energy|
|Most Improved||Wisconsin Public Service|
|Outstanding Customer Engagement||Wisconsin Public Service|
|Outstanding Technology and Innovation||Florida Power & Light Company|
|Outstanding System Resiliency||Florida Power & Light Company|
|Outstanding Grid Sustainability||San Diego Gas & Electric|
|Outstanding Community Safety||Consolidated Edison Company of New York|
The awards reception was held at Skybox in San Diego before an audience that included energy industry experts and senior management of leading utilities.