Keeping customer connections
How retailers can engage customers in circular economy initiatives
How retailers can engage customers in circular economy initiatives
How your business can create new sources of value
How we delivered a new e-commerce platform to drive record-breaking sales
Using a unique blend of product, service and business redesign, we help retailers reimagine, reinvent and enhance their customers’ experience.
We apply an agile approach to implementing leading-edge technologies, including physical, digital and automated processes, the Internet of Things and Artificial Intelligence. We are driven by results, and our experience is deep and wide.
Several forces are dictating the pace of change in the retail sector: rapid advancements in technology combined with consumer adoption, attitudes and behaviours.
Consumers are now in control – and while customer-centricity is an achievable reality, it’s not easy to bring about. We understand, first-hand, the reasons why traditional retailers struggle to keep up. And we have deep insight into the challenges CPGs and FMCGs face in reinventing parts of their business to build direct-to-consumer relationships.
One of the biggest challenges retailers face is knowing where to start. That’s why we've built our CX Retail Profiler. It doesn’t matter what stage you are at, or what type of business you’re in – if direct-to-consumer is a key part of your business strategy, this powerful resource provides clarity around where to focus and invest.
Consumers have embraced sustainable fashion. But retailers are still grappling with how to implement circular business models. We helped Stuffstr, an innovative technology start-up that collects, recycles, refurbishes and resells used clothing on...
US-based Milliken & Company, a leading global producer of chemical additives, wants to help solve the environmental issues created by the improper management of plastics. As experts in helping organisations to become more sustainable, we’ve been...
One of the world’s leading food and drink companies asked us to carry out an in-depth analysis of the market for a new snack they believed had that kind of potential.
We’ll work in partnership with you in a truly collaborative manner, using our agile approach to ensure we move fast by testing, learning and enhancing as we go.
We’ll enjoy the ride together, aligned on our performance goals and sharing in the satisfaction of mutual success. Above all, we’re responsible and accountable at all times for the outcomes we commit to delivering.
