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Retail

Our approach

Using a unique blend of product, service and business redesign, we help retailers reimagine, reinvent and enhance their customers’ experience.

We apply an agile approach to implementing leading-edge technologies, including physical, digital and automated processes, the Internet of Things and Artificial Intelligence. We are driven by results, and our experience is deep and wide.

Insights from our experts

What we can do for you

Several forces are dictating the pace of change in the retail sector: rapid advancements in technology combined with consumer adoption, attitudes and behaviours.

Consumers are now in control – and while customer-centricity is an achievable reality, it’s not easy to bring about. We understand, first-hand, the reasons why traditional retailers struggle to keep up. And we have deep insight into the challenges CPGs and FMCGs face in reinventing parts of their business to build direct-to-consumer relationships.

One of the biggest challenges retailers face is knowing where to start. That’s why we've built our CX Retail Profiler. It doesn’t matter what stage you are at, or what type of business you’re in – if direct-to-consumer is a key part of your business strategy, this powerful resource provides clarity around where to focus and invest.

Clients we've helped

How we’ll work with you

We’ll work in partnership with you in a truly collaborative manner, using our agile approach to ensure we move fast by testing, learning and enhancing as we go.

We’ll enjoy the ride together, aligned on our performance goals and sharing in the satisfaction of mutual success. Above all, we’re responsible and accountable at all times for the outcomes we commit to delivering.

Contact

Contact the retail team

Wil Schoenmakers

Wil Schoenmakers

Tom Day

Tom Day

Jim Barrett

Jim Barrett

Contact