Disability

We are dedicated to creating an inclusive environment where everyone—regardless of disability, long-term health conditions, or neurodivergence can thrive and contribute their unique talents. Our approach focuses on the individual, ensuring our practices are people-centred rather than disability-centred.

Supporting accessibility needs

Universal accessibility

This is at the core of our strategy, benefiting everyone and particularly those with disabilities, long-term health conditions, or neurodivergence. In May 2023, we launched a comprehensive accessibility programme aligned with current best practices. By July 2024, we had introduced a range of enhancements informed by accessibility audits and employee feedback, including updates to our policies, office environments, resources, and learning opportunities.

Enhanced workplace adjustments

We have revamped our reasonable adjustments and accommodations process across all locations. Our new process offers a universally person-centred experience aimed at not only meeting but exceeding our obligations under local equality legislation. This ensures that all our people can participate fully and effectively in all elements of their day-to-day work.

Tailored Adjustments Plans (TAPs)

We’ve introduced these living documents that outline agreed adjustments, providing a consistent framework to facilitate conversations and meet individual needs. These dynamic records ensure our people can have easier conversations with those around them on their health condition or disability and normalise the process of adjustments across the organisation.

Neurodiversity diagnosis pathway

To address long waiting times for assessments, we now offer a limited diagnosis pathway through our providers. While a diagnosis is not required for adjustments, access to formal assessments and treatment can help alleviate barriers for neurodiverse employees.

Creating accessible workspaces

Office environments

We’ve improved our office environments to better meet diverse needs, including physical improvements to some of our larger workspaces to provide respite and wellness facilities for those who may need them. We have also improved the availability of ergonomic workstation equipment to ensure our physical spaces meet diverse mobility needs.

Neurodiverse aware working practices

We have incorporated sensory-friendly office spaces with options such as quiet zones and adjustable lighting to better accommodate neurodiverse individuals.

Accessibility support badges

We’ve introduced a PA-branded discreet, voluntary way for employees to signal they may need extra support, understanding, or patience due to a disability, condition, or neurodiversity.

Digital accessibility

We’ve upgraded digital infrastructure with AI-enabled tools and adaptable software to enhance flexibility. We’ve delivered training and awareness on usage of inbuilt digital accessibility tools to encourage uptake and usage across our workforce.

Partnering for success

Memberships

We collaborate with leading organisations to ensure best practices and cutting-edge support. Memberships with the Business Disability Forum and Neurodiversity in Business provide expert resources and guidance.

Providing support

A new partnership with Health Partners delivers improved occupational health services, including neurodiversity support and line manager coaching, to help employees maintain wellbeing and navigate health challenges.

Platforming employee voices

Our Accessibility, Neurodiversity & Disability (AND) Network

The network launched in 2023 and is an employee-led group that champions inclusion. The network exists to build understanding, appreciation, and support for – and among – those who consider themselves to have a disability or identify as neurodiverse and provides space for members to connect and share their experiences.

Challenging stereotypes

The network delivers campaigns focused on driving leadership action to improve workplace policies. It tackles stereotypes on disability and neurodiversity to ensure colleagues are valued for their unique contributions, can embrace their characteristics, and can play to their strengths.