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Work smarter and avoid waste

Thomas Juhl

11 December 2013


PA’s Thomas Juhl, IT transformation expert, discusses the importance of requirements specification, especially in relation to IT projects in the public sector. Traditionally, the client prepares a written statement that describes their requirements, however, the interpretation of the requirements is often based on a subjective assessment.

Thomas says: “Customers often experience that what they actually receive from a supplier is not what they initially required, and at the same time the supplier believes that he has delivered what was described in the specification. At the same time, massive resources are spent on the process, and when the desired result fails to appear, the customer faces a major waste.”

According to Thomas, using visual requirements specification eases the process significantly. Requirements become prioritized, and all parties involved share the same picture of what is actually required in the first place.

Thomas says: “A common understanding of what the customer requires should be created through visualization and images. In this way, customers are more like to get what they ask for, and in this way, they avoid unnecessary waste.” 

Thomas Juhl is an IT transformation expert at PA Consulting Group

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