Last night (16 November 2016), PA Consulting Group (PA), a global management consultancy, announced that the reliability performance of the nation’s power utilities improved for the fourth consecutive year. PA introduced the findings at the 16th Annual ReliabilityOne™ Awards ceremony at which Florida Power & Light Company (FPL) won the National ReliabilityOne™ Excellence Award for the second straight year. PA also released next generation utility trends and honored eight additional utilities.
The energy industry has faced upheaval over the last several years driven by new technologies, customer demands and regulatory intervention. With the reliability of the electric system absolutely critical to the economy and to the lives of customers, new challenges are emerging for industry leaders. In the face of these challenges, top performing utilities must identify opportunities to improve reliability, storm response and customer engagement while keeping costs and rates under control.
“The customer reliability experience is key to moving utilities forward, it must be at the center of all that we do, from planning and prevention to restoration and communications,” said Derek HasBrouck, PA Consulting Group’s ReliabilityOne™ Program Director. “The leading utilities are moving away from dependency on the customer to report failure to an era in which we can now see and act on signatures of impending future customer failures – a paradigm shift is happening now that will lead us to what the next generation utility will look like going forward.”
For 16 years, PA has been conducting a reliability analysis of the nation’s electric utility industry based on data from the National System Average Interruption Duration Index (SAIDI), which is the average outage duration for each customer served by power utilities. The index showed a reduction in IOU (investor-owned utility) average outage duration by almost a minute in 2015 to 108.6 minutes – the fourth year in a row with a decrease. The utility reliability trends identified are the result of PA’s in-depth analysis undertaken as part of the process to identify the top performing utility and winner of the ReliabilityOne™ award.
For additional insights and analysis, read the full press release >
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