Setting the standard for reliability in the AI era – ReliabilityOne®
Recognizing outstanding reliability and resiliency in US utilities
This year we celebrate our 26th edition of the ReliabilityOne® program. As our industry evolves rapidly to meet the challenges and bring forth the opportunities of an AI-enabled economy, we continue to work with industry leaders to balance affordability and delivering excellence in reliability and resiliency. The ReliabilityOne® program is a unique forum for utility leaders to openly share best practices and methods to overcome challenges allowing for real change in their organizations.
As regulations, economic conditions, customer expectations, and technology (customer side and utility side) continue to evolve, the need for utilities to affordably deliver reliability and resiliency improvements and identify the most fruitful investments in the highest impact areas remains critical. ReliabilityOne® program members have come together to share best practices and push boundaries to innovate and help each other improve.
About ReliabilityOne®
Our annual awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. ReliabilityOne® has helped participants lead the industry for reliability improvement best practices, while keeping affordability front and center of what they do.
In the past decade, our ReliabilityOne® Award recipients on average have demonstrated sustained year-over-year reductions in outage frequencies and outage durations. During the same timeframe, the average US utility has seen slight improvements in outage frequency but has seen an increase in outage durations. For a given outage event in 2023, the average ReliabilityOne® Award recipient is able to restore outages 30 minutes faster than the average US utility. The ReliabilityOne® Awards ceremony and workshops offer access to this extensive knowledge base and community to help the program and industry improve.
The awards program recognizes top performers and best practices that promote innovation and technology advancement, deliver top reliability and resiliency performance, balance overall costs, and deliver the greatest value to their customers. We celebrate utilities that are the best in the industry, the efforts of their people, and the value brought to customers. Participants benefit from widespread recognition visible to numerous stakeholders, customers, employees, shareholders, community and government agencies, and regulators.
The awards program is followed by an innovation workshop where all members hear from top performing utilities and discuss best practices that have delivered award winning performance. The workshop is a unique opportunity to share best practices, ideate on the latest industry trends, and form meaningful peer connections in a very collegial and engaging forum.
Agenda
ReliabilityOne® 2026 Awards and Innovation Workshop will be held at the Ritz Carlton, New Orleans, LA.
Wednesday, November 18, 2026
ReliabilityOne® Awards Ceremony
| 4:00pm | Hotel check-in opens |
| 6:00pm | Cocktail reception indoors at the Ritz Carlton French Quarter Balcony |
| 7:00pm | ReliabilityOne® Awards Ceremony indoors at the Ritz Carlton French Quarter Balcony |
| 9:30pm | Post-event cocktails at Davenport Lounge in Ritz Carlton |
Thursday, November 19, 2026
ReliabilityOne® Innovation Workshop
| 8:00am | Breakfast in the Fountainbleau room at the Ritz Carlton |
| 9:00am | ReliabilityOne® Innovation Workshop, Part 1 in the Broadmoor room at the Ritz Carlton |
| 12:00pm | Networking lunch in the Fountainbleau room at the Ritz Carlton |
| 1:00pm | ReliabilityOne® Innovation Workshop, Part 2 in the Broadmoor room at the Ritz Carlton |
| 4:00pm | End of workshop |
Dress code: Wednesday cocktail or business attire, Thursday business casual.
ReliabilityOne® 2025 Award Winners
For more details about the 2025 recipients, read our press release about the 2025 ReliabilityOne® Award winners.
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