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Rentokil: Launching an Internet of Things cloud platform to handle 24 million messages a day

Everyone wants foods and medicines to be manufactured and stored in clean, hygienic premises. Rentokil’s pest control services allow businesses in these sectors to maintain those conditions, meeting strict safety standards and – ultimately – to trade.

The company had already spotted the potential of the Internet of Things (IoT) to improve its services. At 1,000 customer sites, it was using traps fitted with sensors that sent a message whenever the trap needed clearing or maintenance. As a result, Rentokil has the ability to monitor a customer’s location 24/7 and have real-time updates on any infestation. This enables Rentokil to provide a more pro-active pest management service based on customer needs.

Rentokil wanted to expand the connected business to 10,000 sites within less than a year – but its infrastructure was already struggling with the volume of data the sensors were generating. The company asked PA’s digital and IoT experts to create a cloud platform to support the expansion.

Time was of the essence so, working with our partner, Google, we chose an Agile approach to develop the platform quickly. With six bursts of activity (‘sprints’) we made rapid progress and showed early on how the solution would deliver value. We launched the new platform successfully in 12 countries. The new platform gives Rentokil the capacity to meet its immediate expansion target and offers effectively unlimited scalability for the future. This will become key as the company takes advantage of its data to build stronger relationships with customers, increase the flexibility, responsiveness and profitability of its operations and become a truly digital business.

“We had huge confidence that PA could deliver for Rentokil Initial – and that proved to be well placed. The team’s thoughtful, creative and collaborative approach means we have ended up with something much more powerful than we envisaged at the outset. This platform provides extraordinary insight into our operations and our customers’ needs, and opens up new possibilities for future innovation. This is the foundations of our digital business.”

Paul Donegan, Director of IT at Rentokil Initial

“In just three months, PA turned Google's powerful cloud platform into a business critical solution. This will make sure Rentokil keeps their advantage over their competition and allows Rentokil to focus on delivering optimal value for their customers. We love working with PA – they consistently deliver high-quality digital solutions. That’s thanks to their deep expertise in Google Cloud Platform, IoT and Agile delivery and their relentless focus on achieving exceptional results for their clients.”

Alfred Biehler, Cloud Partner Manager UK at Google

PA is a leading organisation in agile delivery of IoT and Cloud solutions. We have been an award winning Google for Work partner for 5 years – see examples here of our IoT or Cloud agile delivery work with Google.

For more information read RentoKil's news release: Rentokil, Google and PA Consulting Group collaborate to create new a new era in pest control services

Find out more about our work in consumer and manufacturing.

Contact the consumer and manufacturing team

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