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Learning and performance innovation

Our approach

We help you discover new ways to get better performance from your people. The resources and experiences we create enhance performance, change behaviour and build engagement in a way that traditional training can't.


What we can do for you

We help you modernise your training approach with insights from cognitive science, behavioural economics, digital marketing, design thinking and social media. Our approach is all about giving your people the tools and skills they need to perform better. It’s the very opposite to traditional training, which asks them to memorise information. Think resources, not courses.

Here’s what we can help with:

  • Improve performancewe develop digital tools and content, designing them around everyday tasks. So employees have exactly the information they need, exactly when they need it, to get the job done. Our new resource hub, leadership essentials, offers leaders on the go access to practical advice from checklists to top tips straight from their mobile or laptop
  • Shift mind setswe design immersive learning experiences that recreate real workplace challenges. People get the chance to try out new skills and behaviours in a ‘safe to fail’ environment – with impressive results
  • Change habitswe create digital apps to help people track their own behaviour, build self-awareness and reinforce new habits
  • Incentivise learningwe encourage employees to develop their knowledge and skills by building elements of gaming into learning systems. We build social learning environments so employees can share knowledge across the organisation and support each other with mentoring and advice.

Client stories

How we’ll work with you

We start with your people, using focus groups to find out what they think and feel – and what their challenges and practical tasks are. Then we design resources and experiences that fit in with their everyday work and help them perform better.

We like to move fast and fix things. We design a basic product that we can try out quickly and then keep improving it, involving stakeholders and learners at every stage.


Contact the people and change team

Sam Sheppard

Sam Sheppard

Susan Cozzolino

Susan Cozzolino

Radhika Philip

Radhika Philip