Skip to content

Digital strategy and business design

Our approach

We know that digital isn’t just about shiny apps, new websites and the latest viral campaigns, it’s about the value you can create for your customers and your organisation. We will work with you to determine your digital opportunities and the case for change, we will apply customer-centric thinking to bring it to life and we will get under the skin on what it really means for your business. And we will use our extensive strategy, technology and design experience to create advocacy and build momentum to make it happen. 


What we can do for you

Whether you want to move from a product strategy to a service strategy, use data to personalise the customer experience, or disrupt the value chain with new ecosystems and platform thinking, we’re here to help. We'll work with you to:

• align your senior teams on the real 'why' of digital and what it means for your organisation, creating consensus and advocacy along the way 

• define the 'what' - the new propositions and customer experience that will create value and meet changing expectations

• identify where and how you need to change your organisation to ensure it supports your strategy, making sure you have the right capabilities in place 

• deliver your new strategy and future business design, to ensure long-term success.  

We prefer to do this through short “springboards” of change, as opposed to long-winded, complex and often expensive delivery programmes.

Try our Digital Barometer to assess your journey to digital maturity and find out how you compare against others.

Client stories

How we’ll work with you

Our digital strategy and business design work is ambitious, future-looking and unashamedly pragmatic. We know that digital means different things to different organisations, and we look at each business as a unique entity. We’ll work with you (and your partners) to ensure you benefit from the incredible opportunities digital continues to offer, now and in the long term.


Contact the Digital Business Design team


By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.