More organisations than ever before need large-scale transformation to be able to keep up in today’s fast-changing world. Increasingly, it’s an integrated approach to digital technology, service delivery and user experience that’s at the heart of that change.
Capitalising on the potential means finding a partner that can create opportunities from such complexity and make them real. From design and architecture to engineering, quality assurance and ongoing operational maintenance, we have the diverse teams of experts to do just that.
Whether you want to digitise your services across the globe or in a single market, re-engineer or re-platform your digital estate, or build and integrate secure mobile apps, we have the depth of experience and expertise to make it possible. We’ll help you:
Understand who you’re designing for
Your users form the centre of our thinking – whether they’re a customer, employee or stakeholder. That helps us figure out their needs, how you can best meet them and what it’ll take to do it.
Working collaboratively with you, we’ll create a target user experience map, a visual representation of what our work will achieve for your users and business. This guides everyone across your business functions, departments and geographies. And it guides our work to make sure we deliver a measurable change in user experience and a set of measurable benefits and provable value to your organisation.
Move smoothly from designing to building
We have a mature, proven practice that makes for a transparent and inclusive working environment. That means no awkward handovers between teams or misalignments between stakeholders. Nothing is lost in translation between the vision and the functioning reality.
Creating an agile setting that uses methods like test-driven development, behavioural-driven development and specification by example, we drive specificity, reinforce a clear purpose and align stakeholders, users and delivery teams.
Handle everything in one place
Whatever your ambition, we have what it takes to deliver – end-to-end. Our global presence and diverse teams of experts come together to help our clients achieve enduring results.
Work at scale
Covering all the key capabilities of digital service design and engineering lets us deliver at scale. That means we can build and manage a digital platform across 55 countries for a global bank. It means we can digitise payment and reconciliation systems, appointment bookings and gym memberships for a national healthcare provider by integrating 17 systems. And it means we can build and manage a secure cloud-based donations platform capable of handling over 350,000 requests a minute.
