We are helping LADWP prepare for the future through more effective strategic planning and performance management. Serving a city of nearly four million people, the Los Angeles Department of Water and Power (LADWP) is the largest municipal utility in the US.
To comply with growing regulatory demands around environmental performance, meet evolving customer expectations set by changing technology, rebuild critical infrastructure and train a new generation of employees to replace an ageing workforce, LADWP must make far-reaching changes to their business.
Drawing on our experience across the global energy sector, we worked closely with LADWP to develop a strategic plan to help the company prepare for the long term. An innovative aspect of our approach was to use a quantitative prioritisation and readiness assessment to identify a shortlist of critical areas for focus while identifying the tangible value that the company could expect as a result. This allowed LADWP to set seven strategic objectives and design initiatives based on key opportunities and challenges.
As a trusted partner of LADWP, we also developed a performance management dashboard tool to help assess the health of the company’s 11 support services and customer service functions. This identified the seven areas of improvement that would have the largest impact on customer rates – the charge that utilities make to customers for each unit of water/ power consumed – in light of strategic initiatives.