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CLIENT STORY

UK Police: Turning forces into agile organisations to better protect the public

We’ve worked with 14 police forces across the UK to develop and deploy core multi-force policing systems designed to provide access across forces to data on people, objects, locations and events and enable greater operational collaboration between forces. The systems are helping each force solve more crimes and protect vulnerable people better. 

Key successes: 

  • Enabled greater collaboration across police forces in the UK
  • Provided thousands of users with access to useful data in one place
  • Addressed user feedback to constantly refine and improve the platform
  • Created an agile culture that allows each force to continue to drive change

Using data to enable collaboration across forces 

With millions of records potentially dating back decades, complex siloed databases have been a widespread problem for UK police. But new digital systems are changing that and enabling greater collaboration on operational policing 

Since 2012, we’ve worked with 14 forces to develop and deploy NicheRMS, a data management platform designed to allow better access to data on people, objects, locations and events all in one place. Each force has seen significant operational benefits, solving more crimes and protecting vulnerable people better by having a more complete picture of what the force knows in each case. That’s because the system makes it easier to access comprehensive information more quickly and link together evidence gathered by separate forces.  

In the backend of the platform, we implemented shared databases that allow for collaboration across forces, helping secure arrests that previously might have been missed. 

Accelerating implementation with agile methods 

We took an agile approach to managing every aspect of the system’s implementation – from procurement and business design, through technology architecture and build, to data migration, deployment and early-life support.  

Our digital and policing experts rapidly tailored each forces’ NicheRMS to meet the needs of its users whatever they were working on, be that intelligence, investigations, custody or prosecutionsWe worked with force subject matter experts through focused workshops and a regular ‘design authority’ which brought business owners together regularly to address issues and take decisions at paceIt was a constant process of refinement.  

Embedding new ways of working   

This approach also helped embed an agile way of working within the force(s), allowing them to continue to drive change once we had gone. 

By developing and deploying systems in this way, we’ve improved the agility of 14 forces so far and ensured forces can protect people even more effectively. 

Contact the policing, justice and borders team

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