US business PM Pediatrics had grown strongly in its first 13 years, offering urgent care for children away from traditional hospital settings. But its IT was just barely keeping up with increased demand due to its expansion.
The business needed formalized processes and policies for managing IT projects and suppliers across their 27 locations. They also needed more integrated and better performing systems and applications to reduce manual work for staff and support better process efficiency throughout the organization.
We developed a strategy for transforming the way IT supports the organization from processes and policies to applications and infrastructure. And we’ve recommended appointing a Chief Information Officer to drive the direction for IT, giving it accountability and a higher profile in the organization.
Implementing the changes will give PM Pediatrics a stronger base to grow from, as their new infrastructure and more mature IT function can scale up with the business. They should also see practical changes, from reducing the time it takes to set staff up on clinical software to transferring spreadsheets between users more easily.
With IT now part of strategic planning, it can help the business to achieve growth and its objectives. That could mean boosting efficiency with video collaboration tools for clinicians or improving services with mobile apps to give care in patients’ schools or homes.